#### Explore intelligent customer engagement with Self Service Portal Like many applications, Oracle Service Cloud (previously RightNow) includes support for Single Sign On (SSO). As with the public cloud model, customers subscribe to the hardware and software cloud service that they need. Forgot your username or password? To request a root cause analysis for an outage, create a support request and include Oracle Utilities: Customer Self Service Fundamentals. follows: https://stackoverflow.com/questions/tagged/oracle-cloud-infrastructure. This option is only available to paid accounts. This number can be found in several places, including in your contract document and also on your tenancy details page. For common issues, someone else has likely asked this question in the past. You don’t have to scour the internet for information about upgrading your Oracle Cloud service. Customer Connect for support queries. This option is available to all customers. When using Oracle Cloud Click the name of the support request on which you want to comment. With Service Order Management training, you will learn about the features, functions, and value of the product, while getting hands-on experience as well. Oracle Cloud Infrastructure Documentation, Software Development Kits and Command Line Interface, Finding Your Customer Support Identifier (CSI), Finding Your Tenancy OCID (Oracle Cloud Identifier), Finding Your opc-request-id in the Console, Reset the password or unlock the account for the tenancy administrator, Include all the information that support needs to route and Cloud Portal; Learning. Offer flexibility, immediacy, and a human touch through digital assistants, live and web chat, messaging, cobrowse, as well as Engagement Engine, Live Experience, and a diverse set of proactive web inlays. Environment: Customer Portal (CP) Deployment Manager February 2011 and newer. Customer Self Service Portal - CRMIT Solutions Inc. - Oracle Cloud Marketplace App by CRMIT Solutions Inc. Self Service Portal provides a comprehensive solution to empower your end customers with quality services while reducing your costs. You can turn a digital assistant into an automated agent that participates in Oracle Service Cloud chats in much the same way that human agents do. He/She will need to create an account for you. But, the customer can buy … information about accessing these tools. Oracle Customers Cloud Customer Successes. World-Class Customer Experience. I agree to these privacy terms for the Oracle Support Chat. Details. In this article I will share my experiences setting up SAML2.0 SSO on Oracle Service … Oracle Service Cloud enables consistent and insightful customer interactions, delivering service excellence across the organization. Whether you choose to run your Oracle on-premises applications on Oracle Cloud Infrastructure, move to a modern SaaS cloud, or leverage a hybrid cloud, you will find the support and services you need to help you succeed. Get Started in the Community ; Service Cloud Community; Discussion Forum; Analytics Cookbook; Idea Lab Home; … A daily dose of concentrated triple shot gets me goin'. Infrastructure, sometimes you need to get help We especially enjoy the Answer editor for the internal knowledge-base, as it requires none or very little coding knowledge. Reach out! One example we have recently been looking at is providing customised map widgets using Google Maps API to enhance the UX. page. Each customer … Setting up SSO can be a cumbersome process. Download the client and log in to begin working in Oracle Service Cloud. Deliver. Learn more. Don't have an account? from the community or to talk to someone in Oracle support. respond to your request. This online community is where you can pose questions, explore ideas, discuss Oracle applications, and connect with peers. Provide your customers with service in their preferred channels—quickly and efficiently. You’ll need the CSI number to register and log support requests in My Oracle Support (MOS). Expert Oracle University instructors will review the features and functionality of the various modules in Oracle Service Cloud applications, while teaching you step-by … The tenancy OCID is shown under Tenancy Information. Deliver world-class self-service with next-generation technology. Oracle Data Integrator (ODI) seamlessly integrates with Oracle Service Cloud. If the preceding options did not resolve your issue and you need to talk to someone, you can create a support request. Resolution: CP Deployment manager features: The ability to promote isolated files or configurations click Create support request. For any issue related to Oracle Cloud Note that you must have appropriate permissions in a compartment to view Customers on those versions, as well as those using an older version of Customer Portal, should migrate their Customer Portal implementations to the latest version, version 3.8. The Oracle RightNow Customer Portal Cloud Service (Customer Portal) is your customer support interface. Support. Track, manage and resolve issues quickly while enabling customers to access service requests and solutions. Reputation. Oracle Cloud Review the video training linked above for more details. Oracle Service Cloud is a CRM solution that improves customer service and daily operations through the use of its service request management, knowledge base, and customer portal. End-User interfaces are web pages built in a … Service Cloud is a complete suite of applications allowing service and support delivery through any channel at any time. Oracle Cloud Method Platform (OCMP) Oracle Unified Method (OUM) Partner Cloud Enablement; Project Management; My Oracle Support Portal; On-Premises Applications Tutorial Videos; Premier Support; Channels Cloud Applications / … / CX Service. on the left side of the page. with oracle-cloud-infrastructure, as Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. 223,994: 149,802: 446,860: Members: Posts: Comments: Information Sheet Overview Video. and Administration, go to Administration and click Tenancy Details. Offer flexibility, immediacy, and a human touch through digital assistants, live and web chat, messaging, cobrowse, as well as Engagement Engine, Live Experience, and a diverse set of proactive web inlays. Infrastructure Console on the Tenancy Details page: Open the Profile menu () and click Tenancy: . World-Class Self-Service. Adding Dyn's best-in-class DNS solution extends the Oracle cloud computing platform and provides enterprise customers with a one-stop shop for Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service (PaaS). Issue Summary field. Oracle Service Cloud, the customer experience suite, delivers comprehensive customer experience applications that drive revenue, increase efficiency, and build loyalty. US Sales: +1.800.633.0738. CX; EMEA Consulting ; ERP; HCM; NA Consulting (Applications) NA Consulting (Tech) Oracle Cloud Method Platform (OCMP) Oracle Unified Method (OUM) Partner Cloud Enablement; Project Management; My Oracle Support Portal; On-Premises Applications Tutorial Videos; Premier Support; Channels; Product … In this introduction, you will learn about the resources available to you, terminology, and best practices. Dynamic DNS (DDNS) Standard DNS ; EXPRESS/LITE PRODUCTS. Select the Network tab, then filter on XHR. As a part of Oracle Customer Experience, Oracle Service Cloud provides unique service experiences that enable your company to differentiate its brand and deliver legendary experiences to your customers. Share your knowledge Engage industry experts Network with peers. The Oracle Service Cloud application is a rich Internet application utilizing a standard 3-Tier architecture consisting of the following: ... • Dreamweaver CS 5.5 (Customer Portal Framework v2 only) Microsoft Office. In Safari on a Mac, it's called the Web Inspector. How long do I have to migrate my customer portal implementation? The OCID (Oracle Cloud Identifier) of a resource is displayed when you view the resource in the Console, on the resource details page. The Get Proactive Essentials series includes a webcast for customers who need to learn more about Oracle Cloud Support portal. Learn how to deliver superior experiences throughout the customer lifecycle, which is critical for sustainable competitive advantage, customer loyalty and … With Oracle Service Cloud you'll get talked about. connect to my. The Customer Support Identifier (CSI) number is generated after you purchase Oracle Cloud services. Cloud Customer Connect Community; Cloud Digital Learnings; Cloud Readiness; Consulting. Why Choose Oracle CX? The Oracle Field Service Console provides details about the instances that are provided to the customer for the subscription. Introduction to Oracle B2C Service, This Introduction to Oracle Service Cloud Seminar provides an overview of the business benefits, architecture, features, functionality of the Service Cloud solution, explores reporting capabilities and more. Updates. and on the details page. Similarly, any information they enter when submitting an incident, updating account information, or providing feedback on an answer will be immediately available to your support staff on the Oracle Service Cloud administration interface. Deliver. My … Which answer fields and associated objects are not versioned? NOTE: Microsoft Office 365, … Manage My Service Requests; Submit a Service Request; Support Notifications; Support Experience Blog; Cloud Portal; Learning. Show Details Hide Details. Category: Customer Experience, Service Cloud; No Comments . Experts in Oracle Cloud. Oracle Service Cloud delivers comprehensive customer experience applications that drive revenue, increase efficiency, and build loyalty. Oracle Service Cloud is a CRM solution that improves customer service and daily operations through the use of its service request management, knowledge base, and customer portal. Oracle Digital Customer Service . World-Class Self-Service. Deliver world-class self-service with next-generation technology. Documentation; Product Tutorials; Technical Documentation & Sample Code; Accelerators; Release Resources; Webinars; Videos; Oracle Cloud Learning; Certifications; Community. Connected Data, Connected Intelligence. Multi-formats; This course describes the concepts and technologies behind the Oracle Utilities Customer Self Service (OUCSS) application. Developing Web Applications with Oracle Autonomous Visual Builder Cloud Service - Duration: 10:06. Documentation; Product Tutorials; Technical Documentation & Sample Code; Accelerators; Release Resources; Webinars; Videos; Oracle Cloud Learning; Certifications; Community. Virtuos is the numero uno in the implementation of Oracle Service Cloud transforming more than 100 brands across Omni channels in five countries. Infrastructure, including As we’ve covered in previous posts on the Oracle Blog, “self-service portals are a progressively vital element of the customer experience,” enabling users to complete transactions themselves via the Internet instead of calling or traveling in person to a brick-and-mortar location. Google Maps provides an API which can be used by developers to embed a map on a webpage, and we have used this API to create two … Cross-Channel Contact Center. instance: Select the Compartment to which the instance belongs from the list To perform these actions you will need to continue using the standard My Oracle Support portal for the time being. Innovation. Track, manage and resolve issues quickly while enabling customers to access service requests and solutions. Submit your ideas Cast a vote Make an impact. Customers who have purchased our Oracle Service Cloud and field service products receive all of these Oracle Platinum-Level Support ... Get input on product and industry best practices via the Oracle Cloud Customer Connect community. Select the severity level for this request. Learn how to engage with Oracle Support—sign up now! solutions, you can post a question to Cloud Customer Connect at: https://cloudcustomerconnect.oracle.com/resources/9c8fa8f96f/summary. Use the following APIs to manage support requests:Â. Incident Management / Customer Portal / Desktop Agent Setup; Knowledge Management / Customer Management / Chat and Community Management; Mobile and Outlook integration / Managing Partners; CTI Integration; Security (APM & OIM) PHP/C# Scripting; Object Customization ; Desired Skills And Experience. Use the following tips to help you locate identifiers you might be asked to provide. Infrastructure APIs, endpoints, or services, you can Oracle Service Cloud Customer Portal Development; Oracle Service Cloud Customizations / Integrations APIs / Custom Processes; Free Consulting. For more information about Oracle (NYSE:ORCL), visit oracle.com. If you are creating an application that integrates with Oracle Cloud The knowledge management tools in Oracle Service Cloud are our main source of information for both our external and internal customers. Oracle Service Cloud Oracle Service Cloud is a market leader and best suited for sizeable B2C complex Customer Experience Projects. You can also view our calendar for … General Contact Info Global Contacts. Oracle Customer Service: Eficiencia y Excelencia… Oracle Customer Service: Eficiencia y Excelencia en los servicios de front y back office From Maria Torrecilla on December 10th, 2020 … Demonstrated expertise in Design Patterns and Applications; UI Design skills; Minimum 3 … Explore Customer Connect and learn! The following versions of Microsoft Office are supported for use with Oracle Service Cloud. Unify the agent desktop and deliver great service across … Get the tenancy OCID from the Oracle Cloud The Oracle Service Cloud Customer Portal Cloud Service is a reference implementation, extensible framework and associated development tools for building out engaging, extensible, robust and high performance web customer service (web self-service and web assisted service) experiences for B2B and B2C (and variant) customer service interactions. Conversation. See how Oracle Digital Assistant for B2C Service can help you. This guide provides many resources regarding lifecycle policies, self-service options, contact management and managing your organization's service requests. In addition to support for technical issues, you can open support requests if you need to: Open the Help menu (), go to Support, and Oracle Utilities Service Order Management is designed to help utilities improve operational efficiency, accelerate issue resolution, reduce costs, and enhance customer service. Oracle Visual Builder Cloud Service 11,423 views Tag your questions Infrastructure Console, you must first access the developer tools in the browser in which you are running the Console. identity, networking, documentation, storage, database, Edge services, or other resources. Cross-Channel Contact Center. Cloud Customer Connect Community; Cloud Digital Learnings; Cloud Readiness; Consulting. Cloud Customer Connect. Depending on your browser, this is called either Developer Tools or Web Console and can be opened by clicking F12. Oracle Service Cloud chat lets your customer representatives (agents) serve your customers in real time through typed conversations. For example, "I am unable to Select results that return a 500 error to view the request details. This Oracle Service Cloud (RightNow) Administration training is a five-day, hands-on course that teaches you how to execute the basic administrative functions of Oracle Service Cloud, a powerful tool designed to help drive positive customer interactions. provisioning of new resources, Console issues, Configuring Oracle Service Cloud for the Customer Portal. At the heart of the Customer Portal is the list of Answers, the knowledgebase your customers will be searching through. Root Cause Analysis (RCA) Request in the For example, to get the OCID for a Compute instance: A list of the compartments in your tenancy is displayed. For example, to get the OCID for a compute Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. Click the instance that you're interested in. Oracle Cloud Customer Connect A Community for Business Users. Oracle Data Integrator features are designed to work best with Oracle Service Cloud, including reverse-engineering and mappings. Learn how Oracle customers are using SaaS, PaaS, IaaS, and other technologies to transform their businesses and engage customers in new and better ways. Get Started in the Community; Service Cloud Community; Discussion Forum; Analytics Cookbook; Idea Lab Home; Field Service Community; Discussion Forum; Idea Lab Home; Hero Hub; Paid Services. Self Service. One example we have recently been looking at is providing customised map widgets using Google Maps API to enhance the UX. Why is this such a big deal, you ask? Explore Oracle CX for Service. Cloud Customer Connect is Oracle's premier online cloud community. Network tab, then filter on XHR Tier account, use Cloud Customer community! Generated after you purchase Oracle Cloud Support Portal for the time being time being for use with Service! Sso ) Field Service Console provides details about the instances that are provided to the hardware and software Cloud delivers. Using only Always Free resources or using a Free Tier account, use Customer! This online community is where you can also view our calendar for … I agree to these privacy terms the! Or to talk to someone, you ask Service across … Category: Portal. Assignments and renewals for … I agree to these privacy terms for the being. You have a customer-facing Portal ready for your Business Cloud Customer Connect for queries! Including in your tenancy details page including in your contract document and also on your browser Developer. Topic provides more information about upgrading your Oracle Cloud Support Portal for the subscription complete suite of applications Service. Support for Single Sign on ( SSO ) depending on your tenancy details.. Internet for information about using the Standard My Oracle Support ( MOS ) Support.! 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Clicking F12 applications that drive revenue, increase efficiency, and Connect with peers buys base Stock Keeping (. Buy … Environment: Customer experience suite, delivers comprehensive Customer experience, Service Cloud team Australia!